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          Terms of Use

          Welcome to Citovel. These Terms of Use (“Terms”) govern your access to and use of the Citovel website, including any content, features, products, and services made available through the website.

          By accessing or using our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

          1. Privacy

          Your use of the Citovel website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

          By using our website, you acknowledge that you have reviewed our Privacy Policy.

          2. Electronic Communications

          When you visit Citovel, create an account, place an order, send us an email, or otherwise communicate with us electronically, you consent to receive communications from us electronically.

          We may communicate with you by email, through notices posted on our website, or through other electronic methods where permitted by law.

          You agree that electronic communications from us satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.

          3. Eligibility

          You must be at least 18 years old or the age of legal majority in your jurisdiction to make purchases through Citovel independently.

          If you are under the applicable age of majority, you may use our website only with the involvement and permission of a parent or legal guardian.

          By placing an order, you represent that you have the legal capacity to enter into a binding agreement.

          4. Your Account

          Certain features of our website may allow you to create a customer account.

          You are responsible for:

          • Maintaining the confidentiality of your account credentials and password

          • Providing accurate and current account information

          • Restricting unauthorized access to your account

          • All activities conducted through your account

          You agree to notify us promptly if you believe your account has been accessed or used without authorization.

          Citovel reserves the right to suspend or terminate accounts where we reasonably believe there has been fraudulent, abusive, unlawful, or unauthorized activity.

          5. Products and Product Information

          We make reasonable efforts to display product descriptions, specifications, dimensions, colors, materials, images, prices, and other information as accurately as possible.

          However, actual product appearance may vary slightly due to photography, lighting, screen settings, manufacturing tolerances, natural material variations, or other factors.

          For jewelry and gemstones, variations in color, pattern, clarity, size, weight, and appearance may occur where natural or individually manufactured materials are involved.

          Product images are for presentation purposes and may not always represent exact scale.

          We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

          6. Pricing

          Prices displayed on the website are subject to change without notice.

          We make reasonable efforts to ensure pricing is accurate. However, errors may occasionally occur.

          If a product is listed at an incorrect price due to a typographical, technical, system, supplier, or other error, Citovel reserves the right to correct the price and, where permitted by law, cancel or decline the affected order.

          If payment has already been collected for an order that we cancel, we will issue an appropriate refund.

          7. Orders

          Submitting an order does not necessarily mean that the order has been accepted.

          We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

          • Product unavailability

          • Pricing or product information errors

          • Payment authorization problems

          • Suspected fraud or unauthorized transactions

          • Shipping restrictions

          • Incorrect customer or delivery information

          • Violation of these Terms

          • Quantity limitations

          • Other legitimate business or legal reasons

          If we cancel an order after payment has been successfully collected, we will issue an appropriate refund.

          8. Payment

          Available payment methods will be displayed during checkout.

          Payments may be processed by third-party payment service providers. Your use of a particular payment method may also be subject to the terms and privacy policies of the applicable payment provider.

          You agree to provide accurate and authorized payment information when placing an order.

          9. Shipping and Delivery

          Shipping options, estimated delivery times, and applicable shipping charges are provided during checkout or in our Shipping Policy.

          Delivery dates and transit times are estimates unless expressly stated otherwise.

          Delays may occur because of circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, incorrect addresses, or other unforeseen events.

          Please review our Shipping Policy for additional information.

          10. Returns and Refunds

          Returns, exchanges, cancellations, and refunds are governed by our applicable Return & Refund Policy.

          Certain products may be excluded from return or exchange where permitted by law, including certain personalized, customized, engraved, made-to-order, or final-sale products.

          Please review the applicable policy before placing your order.

          11. Intellectual Property

          Unless otherwise stated, the Citovel website and its content are owned by, licensed to, or lawfully used by Citovel and are protected by applicable intellectual property laws.

          This includes, where applicable:

          • Citovel trademarks and logos

          • Product photography

          • Graphics and illustrations

          • Website design

          • Text and product descriptions

          • Videos

          • Icons

          • Page layouts

          • Software and website functionality

          • Marketing materials

          • Other original content

          You may use the website only for lawful personal and non-commercial purposes unless we provide written permission otherwise.

          You may not reproduce, copy, modify, distribute, republish, sell, exploit, or commercially use protected Citovel content without appropriate authorization.

          Third-party trademarks, product names, and other intellectual property displayed on our website remain the property of their respective owners.

          12. User Content

          Our website may allow customers to submit reviews, photographs, comments, feedback, questions, or other content (“User Content”).

          You retain ownership of content that you submit.

          By submitting User Content to Citovel, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content in connection with operating, promoting, and improving Citovel, to the extent permitted by applicable law.

          You represent that:

          • You own or have permission to submit the content

          • The content is accurate to the best of your knowledge

          • The content does not violate another person’s intellectual property, privacy, publicity, or other legal rights

          • The content is not unlawful, fraudulent, threatening, defamatory, obscene, or otherwise prohibited by applicable law

          Citovel reserves the right, but is not obligated, to review, moderate, refuse, or remove User Content where appropriate.

          13. Prohibited Uses

          You may not use the Citovel website to:

          • Violate applicable laws or regulations

          • Commit or attempt fraud

          • Provide false or misleading information

          • Infringe intellectual property rights

          • Attempt unauthorized access to accounts, servers, systems, or data

          • Introduce viruses, malware, or harmful code

          • Interfere with the security or operation of the website

          • Scrape, crawl, extract, or systematically collect website data without authorization where prohibited by law

          • Impersonate another person or entity

          • Use the website for unlawful or abusive purposes

          We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

          14. Third-Party Services and Links

          The Citovel website may contain links to or integrations with third-party websites, payment services, shipping providers, social networks, or other services.

          These third-party services are governed by their own terms and privacy practices.

          Citovel is not responsible for third-party websites, services, content, security, or privacy practices.

          15. Disclaimer of Warranties

          To the fullest extent permitted by applicable law, the Citovel website and its content are provided on an “as is” and “as available” basis.

          We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

          Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

          16. Limitation of Liability

          To the fullest extent permitted by applicable law, Citovel will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or services.

          Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

          17. Indemnification

          To the extent permitted by applicable law, you agree to indemnify and hold harmless Citovel and its applicable affiliates, officers, employees, agents, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of the rights of another party.

          18. Changes to These Terms

          We may update these Terms from time to time to reflect changes in our services, business practices, or applicable laws.

          When changes are made, the “Last Updated” date at the top of this page will be revised.

          Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

          19. Severability

          If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

          20. Contact Us

          If you have questions about these Terms of Use, please contact us using the contact information provided on the Citovel website.

          Citovel
          Website: citovel.com