Privacy Policy

Citovel (“Citovel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Name
Email address
Billing and shipping address
Telephone number
Account and login information
Order and transaction information
Product preferences and shopping activity
Communications with our customer service team
Reviews, survey responses, or other information you choose to provide

When you make a purchase, payment information may be collected and processed by our authorized payment service providers. Citovel does not necessarily receive or store your complete payment card information.

We may also automatically collect certain information when you use our website, including:

IP address
Browser and device information
Operating system
Pages viewed
Products viewed
Referring and exit pages
Approximate location derived from IP address
Date and time of visits
Shopping cart activity
Website interactions and clickstream information
Cookie and similar technology identifiers

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments and refunds
Provide order confirmations and shipping updates
Create and manage customer accounts
Respond to customer service requests
Provide personalized shopping experiences
Improve our products, website, and services
Detect and prevent fraud, abuse, and security incidents
Maintain the security and functionality of our website
Send marketing communications where permitted by law
Measure website and advertising performance
Comply with legal and regulatory requirements
Enforce our terms, policies, and agreements

3. Cookies and Similar Technologies

Citovel and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

Keep your shopping cart functioning
Remember account and website preferences
Maintain website security
Understand how visitors use our website
Measure website performance
Analyze traffic and customer behavior
Measure advertising effectiveness
Provide or measure personalized advertising where permitted

You may be able to manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

4. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage, measure advertising performance, and improve our marketing.

Depending on the services enabled on our website and your privacy choices, these providers may collect information about your device, browser, website interactions, purchases, and other online activity using cookies, pixels, or similar technologies.

Where required by applicable law, advertising or analytics technologies that require consent will be used according to your consent preferences.

5. How We Share Information

We do not disclose personal information to third parties except as necessary to operate our business, provide our services, comply with applicable law, or as otherwise described in this Privacy Policy.

We may share information with service providers that assist us with:

Website hosting and infrastructure
Payment processing
Order fulfillment
Shipping and delivery
Customer service
Email communications
Website analytics
Advertising and marketing
Fraud prevention and security
IT and technical support

These service providers may access information only as necessary to perform services on our behalf, subject to their contractual obligations and applicable law.

We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate fraud or security incidents, or protect the safety of Citovel, our customers, or others.

If Citovel is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

6. Sale and Sharing of Personal Information

Citovel does not sell personal information for money.

Certain uses of advertising or analytics technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may have the right to opt out of such processing. We will honor applicable privacy rights and legally recognized opt-out mechanisms as required by law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technologies, including SSL/TLS encryption, to help protect information transmitted between your browser and our website.

Payment transactions may be processed through third-party payment providers that maintain their own security and compliance programs.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Obtain a copy of certain personal information
Opt out of certain targeted advertising, sale, or sharing activities where applicable
Withdraw consent where processing is based on consent

These rights are subject to applicable laws and certain exceptions.

We may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to Citovel, these rights may include requesting access, correction, or deletion of personal information and opting out of certain sales, sharing, targeted advertising, or profiling activities.

Citovel will process valid privacy requests in accordance with applicable law.

11. Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You may still receive transactional or service-related communications, including order confirmations, shipping notifications, security notices, and account-related messages.

12. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

13. International Visitors

Citovel may serve customers in multiple countries. As a result, personal information may be processed or stored in countries other than the country in which you reside.

Where required, we take appropriate measures to handle international transfers of personal information in accordance with applicable data protection laws.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Citovel is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us through the contact information provided on the Citovel website.

Citovel
Website: citovel.com